Our cancellation Policy is outlined below. Please read the entire policy carefully and don't hesitate to Contact Us if you have any questions that are not answered here.
Most of our classes will fall under this category. Flying trapeze, Silks, Static Trapeze, Trampoline and other Aerial classes are all part of this designation.
With 72 hours' notice
You may reschedule or receive a full refund
Less than 72 hours' notice
No refund or rescheduling
This applies to classes where all the spaces are purchased by one individual or group. Small birthday celebrations, family events and other momentous occasions are often celebrated at our facility. If you would like more information about this just give us a call! 773-484-8861
3 Weeks' notice
Between 3 weeks and 7 days
Less than 1 week
This policy applies to any of our workshop series. This includes IFW's, mini IFW's, IAW's and any other workshop series we may offer in the future. A workshop generally consists of 8-10 classes and will always be listed as "workshop" on the schedule
Summer Day Camp
Our summer camp runs for a few weeks each year and pre registration is highly recommended. Space is limited and our cancellation policies are strict to assure the best experience for each student.
30 days' notice
Between 29 days and 7 days
Less than 7 days
It has been our experience that nobody wants their class cancelled, so we will always do our best to run classes and workshops whenever possible. There are times however, when weather or other circumstances beyond our control that may cause us to cancel or reschedule class. In these instances please remember we will always have our students best interest in mind. As there are numerous factors that go into cancelling a class, we will post class status updates at most two-hours prior to a class start time and encourage our students to review the Daily Update section of our homepage where information regarding class status can be when the weather appears to be questionable. You are also encouraged to contact our front office to speak with an associate who will be able to assist you further and answer any questions you may have. Since dealing with question weather conditions is not an easy task, we ask that our students be patient with us while we decide whether or not to cancel a class.
If we cancel
TSNY Chicago will always do our best to run classes or workshops whenever possible. There are times however, when weather or other circumstances beyond our control cause us to cancel or reschedule class. In these circumstances please remember we will always have our students best interest in mind.